The Customer Service Representative and the Messiah — An und für sich

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We never encounter customer service directly, only its representatives. Every quest after customer service is a Kafkaesque ordeal, in the purest possible sense. We are all the man from the country, waiting at the threshold to customer service without ever entering. Like the guard, customer service representatives exist to wait us out, to convince us […]

via The Customer Service Representative and the Messiah — An und für sich

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